Brooke Heffernan

Brooke is a Digital Consultant at Capco. After achieving a First class BA (hons) in Business with HR, she started her first graduate role in HR (quickly realising it wasn’t for her!) – she joined the IBM Consulting Graduate Scheme.

Fast forward, Brooke now has 4 year’s experience in technology consulting, spanning across multiple industries (Finance, Government and Distribution). Her experience of delivering technology solutions for clients is broad, having helped design and implement new tech products, coached and mobilised team in Agile transformations, designed new enterprise operating models and implemented chatbot learning. Brooke is particularly proud of the 3 emerging cloud products she delivered whilst working with Government clients – all of which today continue to operate to help protect the lives of the UK general public. Brooke has also had fantastic exposure to the power of Artificial Intelligence during her time training chatbots for a British Airline, she adopted design thinking techniques to translate user needs into relevant human behaviour training data.

Brooke is incredibly passionate about what she does; consistently delivering sustainable value to clients, driving innovation and building trust and relationships with clients and colleagues.

Brooke is a strong advocate for promoting females into technology and demystifying that one needs to be from a technical background to get into technology. Upon joining Capco this year she quickly took on the role as the Digital D&I pod lead and has since launched a celebrating diversity brochure in honour International Women’s Day, showcasing the incredible talent at Capco. She is also an active member of Connecting Women, a community working to advance the opportunities for women in technology.

Brooke has taken every opportunity to upskill herself through several professional certifications, including becoming a Certified Product Owner, Scrum Master and SAFe Program Consultant; SAP Success Factor Certified Practitioner, as well as a Certified Design Thinking Coach. She has led multiple training courses for colleagues and clients and embeds continuous learning in her daily interactions. A particular highlight for Brooke, was delivering agile training to 50+ clients and colleagues, during a complex shift to embed modern software delivery. Brooke has developed a strong training portfolio, including delivering Product Owner sessions, PI Planning, Design Thinking and multiple other Agile training.