I’ve been working in technology for over 10 years now, after a chance start to my career. Having studied for a degree in History, my first role out of university was as a Software Tester for a Digital Publisher in Marlborough. This was a bit of a leap of faith for me and a surprise for everyone as I had never considered a career in technology before and had no experience when I started (notoriously having broken my laptop keyboard with a very heavy history book!), but I found that I loved it! I spent 2 years learning and gaining experience in the software development lifecycle in a small and very supportive team, before moving to Transport for London’s (TfL) Technology & Data Graduate Scheme where I gained experience through various rotations in Business Analysis, Service Management, and Infrastructure Architecture, among others.

I knew that I wanted to focus on software development when I finished the scheme because I was passionate about the process of turning ideas into a working product and I was lucky enough to gain a role as a Product Owner in the Technology Development team. In the 6 years since, I have had the opportunity to work on so many of the exciting products that TfL manages, including Contactless Ticketing, an Integration Platform for operational systems for the new Elizabeth Line, and the Direct Vision Standard permit application portal. I am now the Product Owner Lead for Road User Charging (RUC), leading a team of Product Owners working on the Technology Transformation of RUC at TfL. I am responsible for leading the product strategy, scoping and defintion across these complex and critical products, balancing the demands of delivery while ensuring that we meet our Customer and Business needs.

This role and product has definitely been my most challenging yet, but also the most enjoyable as it is a fascinating product and the team is incredibly dedicated and passionate, from development teams through to our stakeholders.