eGain Solve 23 | London

How can you increase your odds of success in Customer Engagement?
The answer lies in the Experience Triad — CX, AX, and BX — customer experience, agent experience, and business experience. You need all three to deliver good DX!

You got the generative AI directive from the C-suite, and you are scrambling to figure out how to harness it for CX, while mitigating risk. That is exactly what we are going to talk about at our masterclass on generative AI at the Solve Conference in London. Here are some of the items we will cover in the class:

• What is generative AI?
• What are the sweet-spot use-cases for customer service?
• Why are Gen AI and KM (Knowledge Management) BFFs?
• What are the best practices and pitfalls?
• What is eGain doing with generative AI?
• Demo

But the Solve conference is much more than this class. An unprecedented number of our blue-chip clients are speaking about their knowledge and AI-powered CX, AX, and EX transformation. You will also have access to eGain domain experts to discuss your goals and brainstorm ways to move forward. And, you can check out our latest and greatest products and services at the ever-popular demo lounge!

Register free now since seating is limited—and see you soon!