Hemna Juneja

Hemna Juneja, Head of Application Support, an ITIL certified performance oriented leader with a proven track record of 13+ years in the IT industry in AD/ASM (Application Development/Support/Management) portfolios, specifically in 24×7 Global Application Support environments.With a First Class University Degree in Computer Science,

She has risen to management levels starting as a technocrat in a Software Development environment – with past 10+ years managing similar teams in Application Development & Production Support.

With a First Class University Degree in Computer Science, She is a technocrat in a Software Development environment primarily in .NET (VB) and then moving on to Java development building various softwares ranging from recruitment applications to product development using core Java and J2EE web application technologies.

A calculated risk-taker with deep tech industry knowledge primarily in the digital sports media domain, she has championed the application support arena, with demonstrable Experience in Process Implementation & Management of Application Support Services globally using ‘’Follow The Sun’’ model.

Throughout her last 7 years tenure with Perform , she has been pivotal in setting up the 24×7 application support function of a team of 25-30 technical engineers from scratch in India and UK , and ensuring providing 1st class world service to the customers. Her length and breadth of expertise lies in supporting and monitoring various complex distributed architectures including latest technologies like LAMP, Tomcats, NGINX , Rabbit MQ, ELK , New Relic , Application Performance monitoring , Capacity Management , Release Management to name a few.

She has truly been a techno management leader who can be rightly said to be a jack and master of all web application technologies with strong experience in technical support. She is the “Go to “person in Perform and standout skills are her strong leadership skills, immense technical knowledge and ability to work within complex often difficult environments. She is able to converse on all levels, building and maintaining strong relationships with technical and operational areas.

Embracing the core values of integrity, innovation, honesty , commitment, dedication , Hemna has built a reputation and has proven to be a leader in Perform, thereby consistently being ranked as performer of the month at the current organisation,

She has demonstrated expertise in Proactive Capacity & Availability management for performance & resilience fro application portfolios in perform thereby increasing the client satisfaction

Her expertise lies in Critical Incident and Problem Management. She holds Professional qualifications on ITIL capability certificate in operational support and analysis

Hemna holds a first class MCA(Masters of Computer Application ) degree in Computer Science from GGSPIU university in India . She is a former IT Professional who has got the experience of working in big multinational companies like Sapient , Xansa Steria and startups like Right Angle Technologies in the capacities of a software developer and she has made her way up the ladder from the ground up.