Heather Black

Heather is the founder and CEO of Supermums. She is mum of two little girls, lives by the sea in East Sussex whilst working remotely.

In 2010 she became an accidental Salesforce admin for her non-profit and loved it so much she decided to upskill as a Salesforce Consultant in 2012 helping other non-profits to implement a CRM. She realised her career path could work for other mothers so she launched Supermums in 2016 to bring more women into the sector. As a consultant she has overseen over 700 Salesforce projects and now enjoys upskilling talent in Salesforce consultancy and coaching skills.

Tell us a bit about yourself, background and your current role

I am currently CEO of Supermums which empowers women to launch and accelerate their career within the Salesforce eco-system. For the last 20 years I have been passionate about supporting people to achieve their potential in careers and businesses, having worked as an Economic Development Consultant, CEO of a Business and Career Coaching Company, Salesforce Consultant and now the Founder, Trainer and Coach of Supermums. I am a single mum of two young girls and we live near Hastings, East Sussex. I decided to pivot and become a Salesforce consultant when I had children and now I inspire other mothers to follow in my footsteps to achieve a flexible, well paid career. Supermums is now a team of over 20 people globally and have trained over 800 people virtually from all over the world to relaunch their careers.

When and how did I relaunch my career in tech?

I was previously running a business and career coaching company for young people, and due to political changes in the UK we lost the majority of our funding streams. I had to pivot in my career at the same time as wanting to start a family and move out of the city. I had to consider my options and explored what a career working with Salesforce could offer me. I had implemented Salesforce CRM for my own company and after skilling up in the product as an end user, I realised that my business coaching and management skills were very relevant and transferrable skills for helping other organisations implement a CRM system as a business analyst.  I decided to pivot and become a freelance Salesforce CRM consultant for non-profits helping them to redefine and implement new management processes and systems using Salesforce.

What are challenges have you faced juggling motherhood and a career?

The biggest challenges of working flexibility are managing your boundaries and time. When you work from home it can be difficult to motivate yourself to step away from your desk, to do exercise, to make time to go out and to stop working. Being strict on time management and how to spend our time is really important. To overcome the mum guilt of working and knowing that you are trying your best. Every quarter I have to review my calendar and routine and ask how I can live out things differently to feel more fulfilled.  Even though I had stepped into what was an inevitably ‘flexible well paid’ career, I still found that I had burnt out as I hadn’t managed my mindset.

What type of mindset do you need to achieve your ambitions?

Having hit burn out, I worked with a coach to rebuild and rewire my mindset. I now teach my own trainees about having an Ambitious Women Mindset. This model focusses the mindset on goal setting, managing energy levels, mobilising relationships, setting and maintaining boundaries, building confidence and realising impact. Having gone through my own learning experience I feel these are the core components we should keep in sight and manage day to day to keep ourselves happy and fulfilled.

What support have you accessed to help you achieve success?

I invest a lot in coaching, mentoring and training as I believe its important to learn from others and to keep pace with innovation and developments within the sector I work within. It’s important to invest in yourself to become confident, an expert and credible in what you do.

What top tips would you give to an individual who is trying to excel in their career in technology?

There are 5 connections I suggest people make when they are planning to relaunch their career. Work with a career coach on your obstacles and goals and an industry mentor to help review and reflect on your application of learning. Have a peer support network around you to motivate and encourage you, talk to recruiters to help you land your perfect role, and learn from expert authorised trainers to build you up.

There is currently only 15% of women working in tech, if you could wave a magic wand, what is the one thing you would do to accelerate the pace of change for women in the industry?

Attracting more women into tech is all about raising awareness and educating them about the possibilities. Once you have landed your job in tech then spend time sharing your stories with others to inspire them to seek out a new career. Most of our referrals at Supermums come through word of mouth with friends, family and colleagues sharing their stories with others.

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