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AMS Service Operations Support Full Time

Why Join PwC?

Things are heating up here at PwC as we embark on an era of digital innovation and transformation within Operate.  It’s no secret that for years, PwC has been helping other organisations with their operational challenges offering a wide range of technology solutions. 

Now we’re investing in ourselves and we’re investing in you. 

Working at PwC provides the opportunity to work with, and learn from, experts in their field. As a skilled professional, you're exposed to different work types, a range of clients, excellent training and the opportunity to take on responsibility and really drive your career forward.

About the Role

We’re looking for a committed individual who will play a vital role in ensuring best in class Application Management Services (AMS) to our clients. We are particularly keen to attract people with previous experience of working in an IT Service Operations environment and with global delivery teams.

The role involves working in a close-knit team who are responsible for ensuring the successful delivery and driving continual service improvement across multiple UK and global delivery teams, for a vast number of clients, spanning multiple industries and technologies. This may include:

  • Proactively managing ITSM processes (Incident Management, Major Incident Management, Problem Management, Change Management, Release Management) ensuring adherence and momentum

  • Driving continual service improvement to maintain and improve the effectiveness of each core ITSM process

  • Generating key KPI metrics and providing analysis, insight and opportunities for improvement to senior management/stakeholders

  • Preparing formal monthly Service Reports for each client including key performance metrics and trending

  • Providing day-to-day management and support to the UK and global delivery teams, identifying risks and issues, to ensure quality and service improvement

  • Supporting the senior management team with ad-hoc requirements

  • The ideal candidate will have the ability to engage not just on the how, but also on the why with the courage to challenge.

To be considered for this role, you must have the following

 

  • Previous experience working within the IT industry

  • Ability to apply a logical and analytical approach to work

  • Excellent communication and stakeholder management skills

  • Highly analytical and ability to develop solutions to technical problems

  • Excellent organisational skills and experience of using tools such as Service Now

  • Good knowledge of the MS Office and/or GSuite, in particular strong knowledge of Excel and PowerPoint

 

Experience with the following skills would be desirable:

  • Undergraduate degree (e.g. BA, BSc, BEng)

  • Previous experience of working in a technology or IT Service Operations environment with IT enabled change environment

  • Previous experience managing and leading global delivery teams

  • Other relevant professional qualifications such as ITIL

 

What is in it for you?

We're exceptionally passionate about providing you with the necessary skills, experience and training to help you develop both personally and professionally. As a PwC employee you will be included on our specific Operate training framework, tailored to match your skills, needs and career aspirations.

Fully funded by us, you'll complete externally accredited qualifications that will benefit you in the role you are working in. 

In addition to the client projects and training, our employees are also rewarded with various others as part of your employment.

  • Competitive salary plus a potential discretionary bonus (performance related)

  • 25 days standard holiday pro rata, with options to increase this through your benefits package

  • Flexible benefits scheme that can be tailored to suit your (and your family's) needs.

  • Provision of a group pension plan with additional funding provided by PwC

To find out more please click here

Not the role for you?

Did you know PwC offer flexible contract arrangements as well as contingent work (ie temporary or day rate contracting)?

The skills we look for in future employees

All our people need to demonstrate the skills and behaviours that support us in delivering our business strategy. This is important to the work we do for our business, and our clients. These skills and behaviours make up our global leadership framework, ‘The PwC Professional’ and are made up of five core attributes; whole leadership, technical capabilities, business acumen, global acumen and relationships.

Learn more here: www.pwc.com/uk/careers/experienced/apply

Diversity

Valuing Difference. Driving Inclusion.

We work in a changing world which offers great opportunities for people with diverse backgrounds and experiences. We seek to attract and employ the best people from the widest talent pool because creating value through diversity is what makes us strong as a business, enabling us to solve important problems and deliver value to our clients. We encourage an inclusive culture where people can be themselves, are valued for their strengths and are empowered to be the best they can be. As an organisation with an increasingly agile workforce, we also support different ways of working offering flexible working arrangements. Learn more here about our work to support an inclusive culture.

www.pwc.com/uk/diversity

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