Associate Customer Support Specialist – APAC
Location: This role will ideally be based remotely out of Singapore or India ( subject to your legal right to work in the jurisdiction) .
About OpenFin
OpenFin is a fast-growing financial technology company backed by the world’s largest banks and most respected Fintech VCs, including J.P. Morgan, Barclays, HSBC, Wells Fargo, Bain Capital Ventures, DRW, Nyca Partners, and Pivot Investment Partners. OpenFin modernizes and democratizes app development and distribution in the finance space. We provide a secure OS that brings a fast and intuitive app experience to the financial desktop. Built on Google’s Chromium and GitHub’s Electron open source projects, OpenFin combines native experience, data sharing, lightning-fast distribution, and robust security with an agile web development and deployment model to accelerate digital transformation and innovation. OpenFin is used by thousands of developers to deploy and run more than 1200 apps at more than 1500 financial institutions.
About the Role
We are looking for an Associate Customer Support Specialist to join our Customer Success team, offering support to our customers development teams leveraging web technologies to build applications for the Financial Industry.
In this role, you will triage inbound communications, understand our customers technical requirements, and use OpenFin Document to provide troubleshooting steps and solutions. You will help manage client communications and assist prioritizing and tacking issues escalated to the second line support team. Through your efforts, you will help establish OpenFin as the leading web-based platform for the financial desktop.
Responsibilities
What We’re Looking For
Life at OpenFin
At OpenFin, our mission is to stay on the cutting edge of web technologies and to enable our customers to do the same. While we are currently remote, we pride ourselves on our friendly, diverse, understanding office culture. Our goal is to create a space where employees can learn and innovate, and overall, have a good time doing it. Our employees have a diverse set of interests and experiences, and we encourage you to explore those interests and share with us! We have regular happy hours and social events. Our office and our employees are conducive to a productive learning experience — all the while creating innovative and compelling solutions for our clients.
Tagged as: Fintech
Market Rates & Excellent benefits...
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