Competency Business Planning & Performance Operations Lead – Associate Director – Permanent UK Wide – London Full Time

Competency Business Planning & Performance Operations Lead:

As Competency Operations Lead, you will play a leadership role in driving business performance and profitability whilst also driving the implementation of our longer-term plans for attainment of strategic objectives and goals.

The opportunity

You will be directly exposed to some of the most exciting strategic developments affecting the evolution of the Consulting business and will play a part in driving the growth goals for some of our Technology Consulting competencies.

You will gain an understanding of the competencies and be directly involved in extensive and thoughtful analysis of our results, directing against the strategic plan and supporting the Competency Leaders and Sub Service Line Operational Lead / Service Line Operations Director (SLOD) with information and analysis, acting as a trusted business adviser. You will be expected to demonstrate your ability to balance risk and opportunities, be able to see the bigger picture and have the capability to influence and lead in a multi-disciplinary environment. You will have strong performance integrity and be able to act on behalf of the Competency Leaders on performance and planning matters.

On a day to day basis you will work with the Competency Leaders, Technology Consulting Leader and Sub Service Line Operational Lead and SLOD. You will work closely with the broader Consulting Operations team and other functions such as Markets, Finance, Recruitment, Resourcing and the Talent HRBP. You will act as a conduit for the provision of operational service to the competency and will establish and maintain core business processes and functions to support the performance as well as the long-term objectives of the business.

You will also form a key part of the Consulting Operations teams, and lead or contribute to initiatives on Consulting wide basis as required.

Key Responsibilities

• Support full business planning cycle in respective competencies – Growth Investment plans, Budgets, Service Delivery Model (SDM) /strategic workforce plans and MLOs / Reforecasts;
• Provide insight and analysis on performance and lead monthly performance meetings across the competencies;
• Closely monitor business performance and outlook: agreeing/driving interventions with the leadership at competency levels, working closely with the Sub Service Line Operational Lead to maximise performance;
• Maintain a strategic overview of staffing and utilisation levels across the competencies, agreeing/driving interventions with Resourcing at competency level, working closely with the Sub Service Line Operational Lead to maximise performance;
• Oversee competency SDM delivery including headcount management & recruitment, and initiatives aimed at optimising offshore/nearshore team deployment working closely with the Sub Service Line Operational Lead;
• Assist SLOD in the development of pricing policies and contribute to the shaping of profitable sales;
• Oversee competency engagement financials/margin and working capital performance and intervene when required, working closely with the Finance team and the Sub Service Line Operational Lead utilising SSL / Service Line initiatives as appropriate;
• Run, with Talent, annual pay review process for the competencies working closely with the Sub Service Line Operational Lead;
• Team with Talent and the Sub Service Line Operational Lead on strategic people initiatives and talent goals (including D&I) as pertaining to the competency operations (Resourcing, Recruitment, annual performance review / pay review);
• Lead other competency operational projects as required;
• Act on behalf of the Competency Leaders for performance and planning matters.

Skills and Attributes for success

• Strong commercial acumen and understanding the financial aspects of EY/similar environment
• Strong numeracy skills, with ability to turn raw data into useful information that influences action and change
• Strong Excel skills
• Excellent written and verbal communication skills
• Strategic thinker – able to see bigger picture
• Ability to work in a complex, dynamic, high-growth environment
• The ability to drive and manage change
• Ability to lead and challenge / influence ‘top-level’ stakeholder group appropriately
• Ability to work independently with limited guidance

To qualify for the role you must have

• Experience in operational/ financial management roles or client facing work
• High personal integrity and emotional intelligence
• Ability to challenge, confront and influence appropriately
• Ability to develop strong working relationships across function areas and through layers of seniority
• Relevant industry and process knowledge

What we offer

We offer a competitive remuneration package where you’ll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer:

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

If you can demonstrate that you meet the criteria above, please contact us as soon as possible.

The exceptional EY experience. It’s yours to build.

Apply now.

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