Student Onboarding Co-ordinator – EY Foundation – FTC until 25.08.2023 – Birmingham – London Full Time

HR Services provides the most effective and efficient solution for Talent’s strategic and operational needs. We leverage our global strength and scalability to drive the HR-related technology, projects and processes that allow EY to deliver against the changing requirements within our Talent organisation to enable success. HR Services offers key services to EY’s Talent teams (global, area, region and country) within the businesses.

Talent Shared Services delivers seamless and consistent HR operational services to the organisation through a globally efficient network of Regional and Global Delivery Services centres.

The opportunity

In this role, you will be responsible for the efficient and effective processing of HR post offer and onboarding administration for EYs Graduate, Industrial Placement, Summer Internship, Work Experience, Smart Futures, Our Future and Business Apprentice programmes.

Key responsibilities

You will deliver a smooth and positive on-boarding experience for all candidates joining the firm by coordinating all aspects of the post offer processes:

• You form part of a team who deliver excellent service in line with the firm’s recruitment requirements and ensure service level agreements are met in line with HRSSC standards
• You are responsible for processing all administration relating to the offer of employment, including offer letters, joining instructions, referencing, welcome induction and updating HR and other systems. This includes the on-boarding of international hires
• You will process payroll changes, and reduce risk around payroll processes by reviewing and checking transactions identified on interface reports from the Payroll provider in a timely way, engaging the Payroll & Benefits team appropriately
• You are first point of contact to anticipate and respond to queries from future joiners including referrals from our HR Advisory Team, conducting further analysis and investigation when required
• You will produce regular progress reports for the Student Recruitment Team and will endeavour to identify and contribute to process improvement and technology optimisation to benefit key stakeholders and the business
• You will provide flexible support across both the pre-offer and post-offer process as well as to other TSS teams when required. You will contribute to wider TSS and HR projects.
• You commit to drive your own personal development by ensuring your knowledge and skills are up to date and keep well informed of HR policy and industry news. You ensure compliance with the Data Protection Act always.

Skills and attributes for success

We are interested in people with proven recruitment administration experience and working knowledge of the professional services industry. As a successful candidate you will have the ability to manage high volumes and juggle conflicting priorities.

To qualify for the role you must have

• A strong proven customer service experience and a professional telephone manner
• A high degree of accuracy and attention to detail in dealing with routine tasks
• The ability to communicate confidently and operate appropriately within the organisation, particularly with key stakeholders
• Initiative when problem solving, being self-sufficient and proactive when researching service line and industry knowledge
• The ability to influence challenging stakeholders, manage resistance and escalate as appropriate
• IT literacy with Microsoft packages

Ideally, you’ll also have:

• An interest in understanding of EY’s service lines and extensive recruitment requirements at all levels in the business
• Administration experience within a service delivery team environment.

What we look for

A proactive and positive individual, who is a strong team player with the ability to communicate confidently and use their initiative when problem-solving. If you can manage high volumes in a fast-paced environment, adapt well to change and understand risk to the firm, this role is perfect for you.

What working at EY offers

We offer a competitive remuneration package where you’ll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offer and promotions. Plus, we offer:

• Support, coaching and feedback from some of the most engaging colleagues around
• Opportunities to develop new skills and progress your career
• The freedom and flexibility to handle your role in a way that’s right for you

EY is committed to being an inclusive employer and we are happy to consider flexible working arrangements. We strive to achieve the right balance for our people, enabling us to deliver excellent client service whilst allowing you to build your career without sacrificing your personal priorities.

About EY

As a global leader in assurance, tax, transaction and advisory services, we hire and develop the most passionate people in their field to help build a better working world. This starts with a culture that believes in giving you the training, opportunities and freedom to make things better. So that whenever you join, however long you stay, the exceptional EY experience lasts a lifetime.

If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.

Join us in building a better working world.