UK TSS Student Hire Post Offer Team Leader – UK Wide – Permanent – Birmingham Full Time

UK TSS Student Hire Post Offer Team Leader – UK Wide – Permanent

Reporting to: UK TSS Student Hire Manager

Location: Our main hub is Birmingham, some travel may be required to the Birmingham office

Talent Shared Services provides an effective and efficient solution for Talent’s strategic and operational needs. We are a progressive centre of excellence delivering trusted services and expertise in an agile, efficient and cost-effective way. We are a valued partner of global and UK Talent teams, and this enables us to collectively drive and deliver our strategic commitments to the Firm.

The opportunity

In this role, you will be responsible for leading the delivery of a high-quality recruitment administration service. Your key mission will be to oversee the efficient coordination of post offer activity including offer letter production, pre-employment screening and all onboarding actions, as well as allocating work. You will work closely with the Student Hire Manager with day-to-day team management and coaching members of the team to success.

Your key responsibilities

• Manage the delivery of a smooth and positive onboarding experience for all candidates who are offered a graduate, undergraduate or schools position.
• Lead a team who deliver excellent service in line with the Firm’s requirements and ensure service level agreements are met in line with TSS standards.
• Be a subject matter expert for Student Hire practice and process and support your team with operational queries and stakeholder management.
• Support with recruitment of team members and plan inductions for new joiners.
• Coach, counsel and provide feedback to team members as part of the Firm’s performance management and development cycle to achieve optimum performance and motivation.
• Audit the quality of team outputs to ensure that procedures and best practice are followed, identifying training needs and escalating any risk to the Firm as appropriate.
• Produce regular progress reports for the Student Talent Acquisition Team and endeavor to identify and contribute to process improvement and technology optimisation to benefit key stakeholders and the business.
• Support the Student Hire Manager with identifying and implementing process improvement and change management.
• Provide flexible support across both the pre offer and post offer process as well as to other TSS teams when required. Contribute to wider TSS and HR projects.
• Commit to drive your own personal development by ensuring your knowledge and skills are up to date and keep well informed of HR policy and industry news. Ensure compliance with GDPR.

Skills and attributes for success

We are interested in people with significant experience in a senior administration role with exposure to people management and coaching. As a successful candidate you will have the ability to demonstrate a professional personal brand as a leader and role model.

To qualify for the role you must have

• Knowledge and experience of recruitment processes
• A successful track record of process improvements and best use of technology
• Reporting capability, demonstrating confidence with excel and other Microsoft packages
• Strong people management skills, with an interest in developing people
• Outstanding stakeholder engagement capability and a service-oriented mind-set

Ideally, you’ll also have

• An understanding of EY’s service lines and extensive student recruitment requirements
• Team leader experience within a service delivery team environment.

What we look for

We are looking for a self-sufficient and proactive individual with the ability to communicate confidently, use initiative when problem-solving and influence challenging stakeholders, managing resistance, and escalating as appropriate. If you can manage high volumes in a fast-paced environment, work well under pressure, adapt to change, and use commercial awareness to understand risk to the firm, this role is perfect for you.

What working at EY offers

We offer a competitive remuneration package where you’ll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offer and promotions. Plus, we offer:

• Support, coaching and feedback from some of the most engaging colleagues around
• Opportunities to develop new skills and progress your career
• The freedom and flexibility to handle your role in a way that’s right for you

EY is committed to being an inclusive employer and we are happy to consider flexible working arrangements. We strive to achieve the right balance for our people, enabling us to deliver excellent client service whilst allowing you to build your career without sacrificing your personal priorities.