I have spent the last 9 years designing, delivering, and managing large-scale complex technology enabled business transformations, on the topics of digital, innovation and customer in the financial services industry and government.
While I have an academic background in law and the humanities, I have always had a fascination with the ability of technology to transcend cultures and individuals and democratise complex processes.
I started my career in New Zealand where I had the opportunity to work on a major technology programme for a government owned insurer. We were charged with designing a transformation programme to not just modernise legacy systems but truly benefit the end-customers at the heart of operations and deliver the right services, in the right way, at the right time. I had my first eye opening moment there when we had the opportunity to speak with real customers from diverse backgrounds and learn how they engaged (or couldn’t engage) with the online services provided at that time.
After that, I continued my career with EY, where I have been very fortunate to work in many countries, been involved in many projects for a wide-ranging set of organisations within government and financial services. A common thread has been exploring the boundaries of how technology can be used to improve the lives of end-users, both customers and employees. Since then, I have held many roles in technology that have stretched my knowledge and capabilities beyond anything I could have imagined. I have worked on app development, core system design and platform development.
I relish the opportunity to lead and motivate diverse, multi-disciplinary teams with varying backgrounds ranging from engineering, computer science, data science, business, law, customer experience and qualitative and quantitative research. For me, technology truly comes to life through all these different lenses and I hope to continue to play my part in this exciting and ever-changing field.
