Vice President | User Experience & Engagement at BNY Mellon

I have always been passionate about technology and have always wanted to work in business to demonstrate the opportunities and efficiencies it can bring. During my business management degree at university, I completed a placement year at IBM in technology – it was here where my career path in end user-experience became evident to me. With a business-forward mindset, and a passion for technology, the progression of roles I have achieved over the past seven years has allowed me to develop a vast understanding of where technology can make real change and how best to pioneer new, innovative ideas to improve user experience, as well as overall business.

As someone who sees technology as an enabler, I strive to make technology inclusive and captivating for all individuals, regardless of their background and levels of expertise. My role within user experience and engagement enables me to collaborate with a range of individuals and teams to simplify the complexities of technology and empower and educate them on the benefits and opportunities it provides to ultimately drive a culture that embraces change. The passion I have for making real change within an organisation is what motivates me and drives me forward.

I have a unique perspective when it comes to technology in business and this has enabled me to develop new, creative ideas to problems such as utilising QR codes and mobile technologies to deliver information to end-users, which in turn, reduces the need for physical printing.

Aside from my role, I am an advocate for diversity and inclusion. As a certified Mental Health First Aider, I believe in supporting mental health practices and building inclusive environments. Outside of work, I am an active volunteer for the ‘Digital Buddies’ program, where I mentor an elderly gentleman who has had a stroke, to improve his experience with technology and help combat loneliness.