During 20 years at LV= I’ve held an eclectic and varied number of roles, working my way up through the General Insurance business from a Customer Service Representative to Customer Service Manager before moving into IT in 2009.

I started in IT as a Capacity and Availability Analyst but soon started taking on more project work and additional responsibilities. A year and half later I moved into Problem Management where I picked up responsibility for setting up, and embedding, the Problem process across CIO. As the process owner I constantly work with my team and stakeholders to seek out improvement opportunities ensuring the process is as effective and efficient as possible. In addition I have established Continuous Improvement methodology within IT Service Management and driven cross-team collaboration to breakdown silo working environments. I am also actively involved in our transformation work streams, specifically championing DevOps and Future Ways of Working. I often support other teams providing facilitation for process improvement initiatives.

In addition to my day role I sit on the Steering Committee of our Women’s network, PACE, in the role of Lead PACE Setter. I look after the PACE champions in each office and work with them to organise both local and group events to champion gender diversity and supporting women to reach their full potential.

Throughout my time in LV=, and especially IT, I have pro-actively sought opportunities to learn and use new skills. I have successfully completed all my ITIL intermediate qualifications and I’m currently preparing to complete my Managing across the Lifecycle qualification. Additionally I am just about to commence a Level 5 Management Apprenticeship to further develop my leadership skills.