I have made a success pivoting my career at IBM; adapting to the industry shift to Cloud and creating a role I love.

I graduated in 2006 from Bournemouth University with a First in Business Information Technology and joined IBM Global Business Services. I excelled in a variety of technical roles (including database admin, support analyst, Java developer, SOA designer) for a number of clients in varying sectors (including Public, Defence, Retail, Healthcare).

I followed the IT Architect career profession developing full-stack client solutions in Public and Healthcare sectors and for large retail brands such as Arcadia Group and Debenhams, including leading technical designs to scale to 2 million users.

In 2015 I transferred business unit to IBM Software Group in order to reduce client travel and focus on family. Returning to work after maternity I was working in a Project Management role that I did not feel passionate about but was determined that being a working parent should not set me back. I sought out a new challenge identifying Cloud operations as an area our traditional software development culture needed support in. I made progress on our technical strategy alone but soon realised that I needed a team to support my vision.

I learnt more about DevOps and Site Reliability Engineering (SRE) attending the DevOps Enterprise Summit in London. In late 2017 I pitched SRE as a recommendation to our department but my initial proposal was not taken up. However, I persevered in strengthening my sales case to the business balancing the needs of both operations and development and was granted approval.

I now lead our SRE team; immediately achieving a 61% reduction in interrupts to DevOps squads improving the department-wide development velocity, in addition to enhancing incident management and support quality.