women in tech, soft skills

The New Year often carries with it promises to make vast changes in our professional and personal lives, with January heralding calls of ‘this will be my year!’.

But, rather than trying to completely reinvent yourself, it’s often better to work with the skills you’ve already got within your midst.

Take Q2Q IT as an example. Managing director, Lorna Stellakis, is a strong advocate for optimising the infrastructure you already have at your disposal – be it tech or talent – and here, she explains how you can too.

Resolutions and rituals are often set with the best of intentions but can often be broken should the implementation not be ‘easy’. While making a change will always cause some disruption to the norm, in many cases a grand shift isn’t the answer.

Often, simply exploring the capabilities of something you already have – or pay for – can revolutionise your life. And, in terms of tech, this could be extracting every ounce of value from a product or service, by understanding all of its respective ‘bells and whistles’.

When purchasing, you might plump for an ‘add on’ service – a relatively small extra investment which could result in considerably more value to the system or equipment.

And, as a very people-focused business leader, I believe this also applies to colleagues.

With the exception of our admin staff, the team at Q2Q are all highly skilled techies, and the main purpose of their day-to-day role is creating solutions for clients, as well as solving any IT-related issues which crop up.

However, if we stuck to the stereotypical techie role profile, you could stop there and generalise their work as simply ‘doing technical stuff’. And I am sure the company owners reading this will identify with such a sentiment.

When I took over the reins of the Q2Q ship in 2018, I made it my mission to delve further into each one of my colleagues – their skillsets, motivations for coming to work, and what they see as ‘a job well done’.

By understanding what makes them tick – their preferred ways of working, and what they’re passionate about – I could quickly see they were each capable of adding additional value to the business, that wasn’t already being utilised.

In fact, we all have skills beyond those required in our basic job description.

Talent within the team

Take our technical consultant Damien Gelder as an example. He is a whiz at coming up with analogies that perfectly explain a complex issue in an easy-to-understand way. He uses this talent in all sorts of situations too, and we see it called upon on a daily basis – particularly when trying to introduce a new product to a client that we believe will make their lives easier, or giving a non-technical demonstrations of a service to a prospect.

On the other hand, Ash Williams, our technical support engineer, has an obsessive attention to detail and is extremely methodical in the way he works. So, if we need a complex project scoping out, we call on his expertise to ensure all the steps are ticked off and there are no stages missed.

Phil Irwin, another of our technical support engineers, has strong people skills and is great at seeing a variety of perspectives in any given situation, which translates perfectly into relating to our clients. That’s why he’s our ‘customer excellence champion’ and, if we’re looking to alter any of our processes, he’s our ‘go to’ when it comes to sense-checking changes.

Then, regarding seeing themes in IT-related situations, technical support engineer Harrison Burke comes into his own during our team meetings! We rely on him to highlight where there is a recurring pattern and offer solutions to nip this in the bud, by rolling out new internal processes to all customers.

In fact, all the of the team now have a specialism that is predominantly non-technical!

Not only does this add something extra to the firm’s dynamic – by playing to everyone’s strengths – but it adds value to the service we offer and gives everyone a sense of purpose beyond just doing their job.

So, while I’m not sure that I could get away with describing the Q2Q crew as: “tools that previously needed sharpening,”, that’s essentially what we’ve done!

Making the most of what you have is not only a cost-effective and time-efficient way of making sure you’re getting the maximum out of existing investments, but also identifying where you may need to plug any gaps.

That’s why, it’s worth having an IT reassessment, or audit, every year – or six months if you’re growing rapidly – to make sure it’s continuing to do what you need it to.

If you’d like to chat to us about any of the additional services mentioned above – or you have any other questions about what’s possible from your IT setup – give us a call on 01524 581690, or drop us a direct message!

About the author

Lorna Stellakis, MD of Q2Q ITMy role is to provide the overall direction and “eye on the compass” as to where we, as a team are heading, setting the overall business strategy and financial budgeting. Whilst always having been involved with systems implementation throughout my career, I have an operational background and no specific IT experience. However, if anything, I believe this makes me more qualified to ensure the team deliver great service, drawing from my operations experience, and having been on the wrong side of poor IT support in the past. I can relate to how crippling this can be to a business, making it paramount that we ensure that IT issues are as invisible as possible, leaving the customers to get on with running their businesses smoothly.