Rachel Vann

Rachel Vann is passionate about changing lives through technology.

She is a Child of Deaf Adults (CODA) and can communicate using British Sign Language. Rachel has experienced the prejudices and barriers that differences present in everyday life. This drives her desire to live in an inclusive and supportive world that enables others through technology. Rachel currently works for Lloyds Banking Group within the Responsible Business, Sustainability & Inclusion function.

Rachel started her banking career in the 1990s working in a branch where she wanted to use her British Sign Language skills to enable others and provide independence to her customers but wasn’t sure how to make this happen. Rachel is a qualified marketer who has worked for two banks, working in customer facing advisor roles, and management roles across a range of divisions including Digital Inclusion, Transformation and Responsible Business. Rachel has worked internationally, and appreciates the differences in cultures and working ethics. Whilst in the Middle East and Germany, Rachel continued to gain further Chartered Institute of Marketing qualifications in online and mobile marketing and became a qualified APMP Project Manager. Rachel was keen to pursue a career where digital and technology could provide inclusion for others.

In 2015, whilst Rachel was leading an award winning change to optimise the key mobile product journeys for Lloyds Banking Group the FCA issued an occasional paper on vulnerability. It was at the same time Rachel was offered a role within the Digital Inclusion Team within Transformation. It was here where Rachel’s passion for delivering Digital Inclusion through technology was ignited. Rachel with her desire, interests and experience in technology has driven award winning and market leading change using technology across industries both here in the UK and globally. She also continues to raise the importance of human centred design when developing products and services for the needs of everyone. In Rachel’s current role she is considering the impacts of artificial intelligence and ethical and responsible decision making across industries.

Rachel is keen to drive a diverse and inclusive workforce across technology roles to mitigate the impacts of unconscious bias and bias data that could affect the already vulnerable people in society.