Yvonne Nicol

Yvonne Nicol | Centrica

Yvonne Nicol

My career journey started as a hairdresser apprentice, moving through the positions to salon proprietor. Post this, I worked in a customer focussed industry which included leading and developing a team of people to deliver a world class service.

My interest in technology began when I was involved in setting up a new call centre and, from there, I have built my tech career in a variety of roles, specifically, delivering some of Centrica’s global programmes, such as: Desktop Migration, Global Virtual Workspace deployment, Service-Now transformation, Cloud Data Centre Migration, and Identity Access Management.

My skills and experience include collaborating with developers to deploy new applications and systems and liaising with operational teams.

My current role as a Salesforce DevOps Engineer involves working as part of a collaborative team driving transformation and innovation. I am responsible for the development and operational capabilities of the Salesforce platform; working with business owners to create a Salesforce community of users and continuously enhance the Salesforce instance solutions and capabilities it provides to our business.

As part of an internal initiative to encourage colleagues in different departments to expand their skills, I ran a special challenge on Trailhead, the Salesforce learning platform, which is integrated with CentricaForce, our Salesforce microsite. As well as recommending Trails focused on the capabilities of the Salesforce platform, I encouraged colleagues to develop other business skills, such as mentoring and cultivating equality at work. The challenge was a great success - in just six weeks, the participants earned around 350,000 points and two colleagues reached Ranger status, the highest rank in Trailhead!


Joanne Rose

Joanne Rose | Centrica

Joanne Rose

I joined British Gas (now part of Centrica), as an IT graduate.

I loved my operational placements, and my first substantive post followed that passion. I gained lots of general technical experience supporting desktops, applications, and telephony, early in my career. I then joined our Mobile Technology team supporting British Gas field engineers. I went on to manage the field first line support desk before it was outsourced and then went on to manage our Mobile User Computing team where we consulted on hardware selection, developed software builds and safeguarded the integrity of UK field workers devices. We explored new technology that would benefit our field workers, and ultimately our customers.

At the beginning of this year, I took a leap in my technical career and took on a new challenge, becoming Head of Salesforce Platform in Centrica. I have a small team of DevOps engineers and we are adding huge value to the Salesforce estate we have in Centrica – saving £200k this year and introducing important security guardrails.

Additionally, I am passionate about gender diversity and very proud to be co-chair of the Centrica Women’s Network.


Shafakh Ibrahim

Shafakh Ibrahim | Centrica

Shafakh Ibrahim

I’ve not come from a Tech background, but through some interesting roles I’ve held, I have pleasantly found myself in this space.

I studied Textiles Design at degree level, where I specialised in Weaving and spent my post-grad on roadshows and running projects for designers. It may not seem like the obvious connection to tech, but weaving required the need to be methodical, structured and detail orientated, which is probably why I enjoyed it so much and equally why I enjoy what I do today.

I joined Centrica in 2013 as a project coordinator for a HR systems team and had my first glimpse of how technical projects are run in a corporate environment. The pace, the processes, the agility and collaborative nature of it all is what sparked my interest.

I then went on to work within the HR Change Management team, focusing on key transformation programmes across British Gas. One such programme was such a success that we rolled out ‘Extraordinary Leader! / Living Leader’ to develop our leadership population in the same way. To this day I still have people reflecting on this time, highlighting the true impact that it made to them and their career at Centrica.
I later supported the business as a Reward Analyst, where I project managed the Annual Reward Review (ARR), as well as several M&A projects.

Following the success of my performance as a Reward Analyst, I felt empowered to apply for the Workday System Integrations Analyst role in the Global Business Services team.

My initial focus centred around learning the existing integrations portfolio, completing my Workday Pro training in System Integrations, running my own integration projects, as well as understanding the documents, architecture and governance around the system integrations landscape.

I soon became the manager of this team, and I re-developed the full end to end process to manage the effective delivery of new Integrations, as well as ensuring ongoing support and maintenance of the existing landscape. In addition, I have set the standard and documentation for the systems integration project management journey.

Using this model, I delivered the North America Integration Simplification Project in 2018, and progressed to Global System Integrations Workstream Lead for the full Payroll Systems Transformation Programme for 2019 through 2021, to migrate, redesign and build new Integrations. This spanned the UK and North America, and I spent a year in Houston, Texas on international assignment as part of the programme. This programme was a huge success and contributed to significant cost savings and simplification across the wider systems landscape.


Rubina Singh

Rubina Singh | Centrica

Rubina Singh

Rubina leads on e-mobility technologies and cleantech innovation at Centrica where she has launched go-to-market strategies for renewable energy solutions across UK, Europe and North America.

She is passionate about creating a net-zero future and also serves as an Advisory Expert to the Solar Impulse Foundation and volunteers her time as judge/mentor at cleantech competitions. Her previous roles have spanned across new technology development from ideation to commercialisation, innovation and strategy consulting having worked with universities, Fortune 500 companies and startups. Rubina is a regular speaker at international conferences and a thought leader with more than 10 publications on distributed energy technologies in leading journals including IEEE, TechCrunch and PV Tech Power. She is a passionate advocate of women in clean energy and EVs, striving to create a more diverse and inclusive future. Rubina has a Masters in Energy Systems Engineering from the University of Michigan, Ann Arbor and a Bachelor in Electronics Engineering from the Australian National University.