Lucy Papault | Deloitte Digital

I started out as a Systems Analyst at a large technology consultancy, working to triage technical issues for a high street retailer as they rolled out a same-day delivery service across the country. Although I had very little experience with technology at the time, I found myself fascinated by the different systems I worked with, especially by how they fit together to power our solution. I finished the project with a keen interest in systems integration and a deep appreciation for the pivotal role technology can play in driving business growth through improved customer experience.

After several other positions, I decided to move to Deloitte Digital to focus on bespoke build for UK retail companies. Since joining I have been able to work on a variety of projects, ranging from launching a new ecommerce platform, designing a solution to put customers in charge of their shopping data, and delivering personalised recommendation features. Working closely with both our clients, to understand their business goals, and the build teams, to leverage the underlying technology, I help to align technology and business strategy. In my current role, I manage a build team focused on creating seamless ecommerce shopping experiences. I love seeing how we are able to take the ideas our clients propose, work through different solutions, and build compelling products that our final customers enjoy using.

Before my life as a technology consultant, I earned degrees in Economics and Management from Université de Rennes and Imperial College London. In my spare time, I like to play piano and go to concerts.


Eleanor Hattersley

Eleanor Hattersley | Deloitte Digital

After completing an integrated Master’s degree in Mathematics, I decided to take the logical reasoning and computer science skills I’d learned into a consulting role. I joined Deloitte Digital in 2015 as a graduate, and quickly found my feet in the Salesforce team, getting trained and certified and working in a variety of technical and functional roles. Over the past 3 years I’ve attained 12 certifications in Salesforce, Sprinklr, Solution Development and Business Analysis, which contributed to my early promotion to Senior Consultant this year.

I work on intensive and complex projects, often involving global clients moving from traditional channels of customer engagement and CRM to automated, dynamic conversation through social media and email.  My preferred role involves designing and implementing the technical solutions to business problems, leading teams of developers. I’ve been lucky enough to work with really diverse teams, with great role models in management. Some of my projects have been gloriously atypical, with female technical consultants and a male change management team.

 Aside from client work, I’ve also been selected to speak as a Social Media subject matter expert at conventions and workshops.  I also deliver technical training to colleagues and clients, and have supported others to become certified through our internal communities.  I manage Deloitte Digital’s Social Media Management sandbox, where I’m able to support projects, bids, and training, alongside a team of technical consultants.