I am a Lloyds Banking Group(LBG) Technical Lead and Specialist Subject Matter Expert (SME) for critical payment applications.
I currently lead two geographically distributed teams to design and deliver payment applications focussed on customer journeys to make & receive payments using a variety of different payment channels, e.g, digital, telephony, cheques.
I started my career as a software engineer working for Persistent Systems in India after having completed my Bachelors in Computer Science and Engineering. I relocated to the UK after my marriage and have been working within Lloyds Banking Group for the last 6 years. During that period, I have witnessed both the technology and the payments industry change substantially and I have helped LBG “Build the Bank of the Future” by making the bank’s most critical payments applications more resilient and responsive to these changes.
I have always been a technology enthusiast but I like to keep the focus on using technology to solve the problems at hand instead of getting too invested in the use of the latest technology as a key problem statement in itself. I am very much aligned with LBG Keeping It Simple Group Behaviour.
Technology has progressed by leaps and bounds and yet the power of human ideas still amazes me the most. I endorse automating repeatable and time consuming processes using software solutions to free up my team members’ diaries and allow them to challenge themselves more by focussing on solving bigger problems creatively and improving the customer experience. The prospect of learning something new everyday and sharing that with my peers excites me the most. I know we are doing something good when I see a sense of pride and purpose in my team members as well.
Being an Indian woman who is now settled in the UK , it has been an amazing journey which would not have been possible without the love and support of my family ,friends and colleagues in India and the UK. I am constantly looking for ways to give back the same love to the society and to put my background in technology to good use for the same.
