Why work at topper - QBE

We want everyone who joins us to enjoy the benefits of a rewarding and inspiring future within a culture that is inclusive, flexible and supportive.

We’re an international insurer and reinsurer offering a diverse portfolio of commercial, personal and speciality products, as well as risk management solutions. We employ a team of more than 11,700 people, in 27 countries around the world.

What makes QBE such a special place to work?

We asked some of our employees what makes QBE such a special place to work and one of the items that came at the top of the list is our culture. We are open, friendly, collaborative and supportive and we work together to achieve common goals and resolve problems.

Treating people with respect is part of our QBE DNA and we encourage employees to bring their ‘whole selves’ to work.

Another important element is that our management teams are supportive, approachable and flexible and they like to encourage collaboration and new ideas. They provide challenging work and encourage teams to take ownership and accountability.

Importantly, some of the ways that QBE go above and beyond to make the company such a special place to work include a comprehensive support structure of information on wellbeing, free membership to the mental health headspace app, charity days to help local communities, a work from home equipment allowance and fund matching all money raised for charity.

How do you embrace Diversity at QBE?

We are all different and at QBE we believe that we should embrace each other’s differences.

We know that diversity of thought, background and experience enables better decision making, improves the quality of our delivery and helps us to meet the needs of our customers. Our vision is to empower our people to be their best by creating an environment where everyone’s contribution and voice is valued, where we have a collective sense of purpose and a community of empowered individuals working collaboratively.

Our Inclusion and Diversity strategy is based on 3 core pillars and we are committed to driving change across each of these;

Diverse Workforce; We know diversity is good for us now and in the future. We drive leadership representations and a diverse pipeline of talent.

Inclusive Workplace; We fundamentally believe everyone should be included. We build inclusive capabilities, listen to our people and support flexibility and wellbeing.

Connected Marketplace; We are a positive influence for societal change. We encourage a diverse supply chain, and endeavour to support and enhance equitable access for our diverse customer base.

 Do you have an internal women’s network at QBE? 

We’re very proud of our ‘Women in Tech’ network who meet regularly to connect, share, inspire and support women working within QBE’s EO Change and Technology Service teams. We discuss topics of interest, changes we’d like to action to support our community of women and collaborate to promote the role of women within QBE.

We’re not just a ‘talking shop’, we have engaged in several initiatives within QBE to help make the lives of women easier.

Our network is split into a working group focusing on exploring the art of the possible, what others in the industry are doing and implementing some powerful changes. We also have the advocate group where the working group present ideas for feedback and promotion.

What do you look for in a potential candidate? 

We recognise that there’s no one size fits all and we seek out people with a diverse range of skills, backgrounds, experience, perspectives and ambition. We create opportunities for our people to achieve their full potential by empowering you to do meaningful work from day one. We are looking for people who will confidently challenge the norm and constantly strive to improve and build something better.

What benefits or reward programmes do you provide for employees?

At QBE, we want our people to feel rewarded and inspired to perform at their best. That’s why we have created At My Best. It’s our connection, our way of showing we have your back.

We understand that priorities can change depending on your life stage.

That is why our blend of wellbeing initiatives and benefits offer flexibility to suit what matters most to you. These initiatives cover 5 key areas;

Work life blend

A variety of ways to help support you in achieving a blend of work and home life. Life outside QBE matters to you, so it matters to us. Examples of this include flexible working, Flex@QBE, enhanced family friendly policies such as maternity, adoption and surrogacy, paternity and shared parental leave, our menopause workplace pledge, flexible public holidays and meeting free time.


Wellbeing is a focus for us at QBE. We encourage our people to look after themselves and to have a healthy mind and body. Examples of this include private medical insurance, flu jabs, company doctor, medical checks (40+), gym membership, employee assistance programme, yoga, headspace wellness app, mental health awareness and personalised 1:1 wellbeing coaching.


We provide you with a range of support so you can manage your finances effectively and become more financially aware. Examples of this include bonuses, pension, life assurance, income protection, season tickets and parking loans, employee discounts and a working from home equipment allowance


Connecting people and communities to make a real difference. We want you to feel a sense of purpose and be empowered to bring your whole self to work. Our workplaces are dynamic, diverse and inclusive. We can be more innovative and customer-centred when we have an inclusive workplace culture. We have six employee-led networks that actively support our people and challenge the way we do things:

    1. Circle – Highlighting inequality, breaking down gender bias and stereotypes, this group meets, shares and learns from one another.
    2. Mix – A network that celebrates ethnic diversity; educating and raising ethnic awareness
    3. Open Mind – Challenging the workplace stigma around mental health and promoting that it’s ‘OK not to be OK’.
    4. Pride – LGBT employees and allies network; providing support, sharing information and materials about LGBT inclusion.
    5. Sustainability – Aims to enable and promote sustainable actions by colleagues both at work and at home.
    6. Workability – Supporting, celebrating and raising awareness of people who are directly or indirectly impacted by disability.

We also offer volunteer days, matched fundraising, grants and are passionate about our QBE EO Foundation and sustainability agenda.


We aim to provide an experience that is both fulfilling and meaningful. Your contribution matters. Examples of this include Me@QBE, regular career and development conversations and an enhanced learning offering.

Tell us a little about your values and how these are evidenced in working practice?

Everything we do at QBE is underpinned by our DNA. We know it’s not just what we do that matters; how we do it makes the difference.

Our QBE DNA interlinks seven cultural elements that are fundamental to who we are and how we need to operate in the future to succeed.

At QBE, when we show up for our people, customers, communities or shareholders across the globe:

  • We are customer-focused – We proactively listen with empathy to guide how we meet customer needs and have an impact #OutsideIn
  • We are technical experts – We build and share our expertise, striving for excellence and knowing when to ask for guidance #KnowYourStuff
  • We are inclusive – We treat each other with respect and fairness, and value diverse perspectives #ValueAllViews
  • We are fast-paced – We move with pace, adapting with our purpose and future in mind #RampItUp
  • We are courageous – We act with integrity and challenge the status quo, feeling safe to speak up and experiment with new ideas #DoTheRightThing
  • We are accountable – We take ownership and follow through to deliver, managing risks and learning from mistakes #OwnItNow
  • We are a team – We support each other and collaborate widely to achieve common goals, knowing we are stronger together #Together

 What is your approach to flexible working?

QBE commits to being an inclusive, flexible, and supportive employer that provides its employees with the opportunity to work flexibly. We recognise your ambitions and commitments outside of work and will support you to make it work by enabling effective ways of working that leads to the best outcomes for you and our customers.

Work is a thing we do, not a place we go.

Our approach to hybrid working is supported by our Flex@QBE principles.

The principles aim to balance the needs of our people, customers and business.

QBE’s flexible working approach also includes job sharing, part-time working, non-standard shift patterns and variable work patterns (eg. 9 day fortnight)

Are there any statistics that you are particularly proud of, eg number of women on your board, attrition rates, number of awards won?

Our colleagues Jo Steel, Head of People Change and Projects and Jane Stitt, Product Development Manager have been recognised by the UK insurance sector as part of 50 inspirational women over fifty. 50 over Fifty is a celebration of the contributions of women over 50 and aims to help the UK Insurance Industry become a more age-inclusive industry.

QBE is committed to improving gender equality and we are taking a range of measures to recruit, develop and retain more female candidates, while making sure they are getting the opportunities they deserve.

We have a target of achieving at least 40% women in leadership by the end of 2025.

QBE is a signatory to both the UN Women’s Empowerment Principles and HM Treasury’s Women in Finance Charter.

We are proud to have partnerships with organisations such as Stonewall and Working Families, and our commitment to the Women in Finance Charter, the UN Women’s Empowerment Principles and Race at Work charter helps keep us accountable and transparent.

QBE Awards

Some of the awards QBE are proud to have won, been a finalist for, and shortlisted for include;

British Claims Awards 2022 WinnerInsurTech Award

The British Computer Society 2021 Winners – Inspirational Individual of the Year; IT Service & Support Professional of the year

The British Computer Society 2019 Winners – Inspirational Individual of the Year; IT Service & Support Professional of the year

Insurance Times Claims Excellence Awards 2022 WinnerClaims Product Solution of the Year

Working Families Best Practice Awards 2021 Finalist for: Best COVID-19 Response

Insurance Post British Insurance Awards 2022 Shortlisted for: Best Customer Care, Diversity & Inclusion Initiative of the Year 2022, Specialist Insurer of the Year (for Construction), General Insurer of the Year

Find out more about a career at QBE